Shipping policy

Effective Date: 09/06/2023

Thank you for choosing Nexus Gears! This Shipping Policy outlines the details of our shipping procedures to provide you with a clear understanding of how we handle the delivery of our products. By placing an order on our website, www.nexusgears.com, you acknowledge and agree to the terms and conditions stated in this policy.

1. Order Processing Time:
Once you place an order on our website, we strive to process and ship it as quickly as possible. Order processing usually takes 1-2 business days. However, please note that during peak seasons, holidays, or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding.

2. Shipping Methods and Carriers:
We partner with reputable shipping carriers to ensure reliable and secure delivery of your orders. The available shipping methods may vary depending on your location and the size or weight of the package. At the time of checkout, you will be presented with the available shipping amount.

3. Shipping Destinations:
We currently offer shipping to customers within the India. Please note that we do not ship internationally at this time. We apologize for any inconvenience this may cause and appreciate your understanding.

4. Shipping Costs:
The shipping cost for your order will be calculated based on the total weight, size, destination, and shipping method selected. The applicable shipping charges will be displayed during the checkout process before you complete your purchase. We strive to provide competitive shipping rates while ensuring the safe and timely delivery of your items. Most of our products are shipped free of cost.

5. Estimated Delivery Time:
The estimated delivery time is calculated based on the destination of your order. Please note that the estimated delivery time is an approximation and does not guarantee the exact date of delivery. Factors such as weather conditions, unforeseen delays, or carrier disruptions may affect the delivery schedule. Once your order is shipped, you will receive a confirmation email containing the tracking information to track the progress of your package.

6. Tracking Your Order:
We provide tracking information for all shipped orders. Once your order is dispatched, you will receive an email with the tracking number and instructions on how to track your package. You can also log in to your account on our website and view the order details, including the tracking information.

7. Order Status and Updates:
You can check the status of your order by logging in to your account on our website. We will also send you email updates regarding the progress of your order, including confirmation of shipment and any relevant tracking details.

8. Undeliverable Packages:
If a package is deemed undeliverable due to an incorrect address provided by the customer or if the package is unclaimed, it will be returned to us. In such cases, we will reach out to you to verify the shipping address or discuss further steps. Please ensure that the shipping address you provide is accurate and complete to avoid any delays or return shipments.

9. Damaged or Lost Packages:
We take utmost care in packaging and shipping your orders to ensure they arrive in excellent condition. However, if you receive a package that appears damaged or suspect it may be lost during transit, please contact our customer support within 24 hours of receiving the package. We will work with you to resolve the issue promptly and initiate any necessary claims or investigations with the shipping carrier.

10. Customs and Import Duties:
For international shipments, customs and import duties may be applicable depending on the destination country. Any additional charges or fees imposed by customs authorities are the responsibility of the customer. Please check with your local customs office for more information on import regulations and potential fees before placing an order.

11. Changes to the Shipping Policy:
We reserve the right to update or modify this Shipping Policy at any time without prior notice.